Orders:

1. What types of products do you offer?

We specialize in high-quality clothing, skincare, and hair wigs. Our collection is carefully curated to bring you elegant styles, effective skincare, and versatile wig options to help you look and feel your best.

2. Are the wigs human hair or synthetic?

We offer both human hair and high-quality synthetic wigs. Each product description will specify the type, texture, and styling options available, so you can select the wig that best meets your needs.

3. How do I care for my wig?

For general care, we recommend gentle washing, conditioning, and storing in a cool, dry place. More detailed care instructions are included in each product listing.

Shipping & Returns:

1. How long does shipping take?

Orders typically take 3-5 business days to process. Delivery times vary based on location but generally range from 5-10 business days. You will receive a tracking number once your order has shipped so you can monitor its progress.

2. Can I return or exchange my order?

Yes, we offer a 14-day return policy on eligible items. Items must be unused, in their original condition, and include all tags and packaging. Please visit our Returns & Exchanges page for more information or contact our support team for assistance.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are encrypted to ensure your personal and payment information is safe.

4. How can I track my order?

Once your order has shipped, you’ll receive an email with a tracking number. Simply use the link provided to check the status of your shipment at any time.

5. How can I contact customer support?

You can reach us via email at support@dammyelegance.com or through our Contact Us page. Our customer support team is available Monday through Friday from 9 AM to 5 PM, and we’re here to help with any questions or concerns.